UX CASE STUDY
UX CASE STUDY
UX CASE STUDY
RDM Mobile App
RDM Mobile App
Streamlining on-boarding & resource management to support RDM dance instructors in their class instruction.
Streamlining on-boarding & resource management to support RDM dance instructors in their class instruction.
MY ROLE
MY ROLE
MY ROLE
Lead UX Designer (team of 4)
KEY ACTIVITIES
KEY ACTIVITIES
KEY ACTIVITIES
Stakeholder collaboration
Research & insights
Design studio
Wireframing & Prototyping
Engineer collaboration
Usability Testing
TOOLS
TOOLS
TOOLS
Figma
Asana
Google Forms
Chat GPT
Overview
Overview
Overview
Redemptive Dance Ministries (RDM) is a faith-based dance studio founded in Littleton, Colorado with chapters across the U.S. and others internationally. RDM is "focused on inclusivity, unity, and community, with the goal of expanding globally."
Redemptive Dance Ministries (RDM) is a faith-based dance studio founded in Littleton, Colorado with chapters across the U.S. and others internationally. RDM is "focused on inclusivity, unity, and community, with the goal of expanding globally."
THE OPPORTUNITY/GOAL
THE OPPORTUNITY/GOAL
THE OPPORTUNITY/GOAL
RDM is seeking to create a mobile app that digitizes the on-boarding process & streamlines content access for its dance instructors.
RDM is seeking to create a mobile app that digitizes the on-boarding process & streamlines content access for its dance instructors.
RDM is seeking to create a mobile app that digitizes the on-boarding process & streamlines content access for its dance instructors.
RESEARCH
RESEARCH
RESEARCH
The Current On-Boarding Process is not Fully Digitized
The Current On-Boarding Process is not Fully Digitized
The Current On-Boarding Process is not Fully Digitized
RMD's current on-boarding is managed mainly through Microsoft Teams. Folders and documents are scattered, and there isn't a planned procedure for on-boarding new employees.
RMD's current on-boarding is managed mainly through Microsoft Teams. Folders and documents are scattered, and there isn't a planned procedure for on-boarding new employees.
Users are Left Feeling Frustrated, Confused & Annoyed
Users are Left Feeling Frustrated, Confused & Annoyed
Users are Left Feeling Frustrated, Confused & Annoyed
Interviews shed a light on new instructor's pain-points regarding on-boarding.
Interviews shed a light on new instructor's pain-points regarding on-boarding.
Additional User Interview Insights
Additional User Interview Insights
Additional User Interview Insights
RDM's Employees Include Management & Dance Instructors
RDM's Employees Include Management & Dance Instructors
RDM's Employees Include Management & Dance Instructors
For the purpose of this project and given time constraints, international users were the main focus for this design given RDM's international expansion. Nonetheless, we would be designing with both user groups in mind.
For the purpose of this project and given time constraints, international users were the main focus for this design given RDM's international expansion. Nonetheless, we would be designing with both user groups in mind.
THE PROBLEM
THE PROBLEM
THE PROBLEM
RDM's current on-boarding process is not fully digitized & the management platform is unorganized. The scattered information often causes miscommunication between employees & teams.
RDM's current on-boarding process is not fully digitized & the management platform is unorganized. The scattered information often causes miscommunication between employees & teams.
RDM's current on-boarding process is not fully digitized & the management platform is unorganized. The scattered information often causes miscommunication between employees & teams.
Abby Reflects RDM's International Instructors
Abby Reflects RDM's International Instructors
Sophie Represents Rite Aid's User Group
“When you’re teaching, it's important to stay organized, and sometimes I need help with that"
“When you’re teaching, it's important to stay organized, and sometimes I need help with that"
Abby is a new dance instructor at RDM's Zimbabwe chapter. She loves to teach and is an experienced dancer, but is unsure where to begin in the on-boarding process. She needs guidance on which paperwork to fill out, and how to access instructional material & content.
Abby is a new dance instructor at RDM's Zimbabwe chapter. She loves to teach and is an experienced dancer, but is unsure where to begin in the on-boarding process. She needs guidance on which paperwork to fill out, and how to access instructional material & content.
GOALS
GOALS
GOALS
Communicate with management & other instructors
Easily access content to help guide class
Track onboarding progress
FRUSTRATIONS
FRUSTRATIONS
FRUSTRATIONS
Unsure where to find files & content
Unsure where to find files & content
Feeling overwhelmed by scattered information
Unreliable wifi access
THE SOLUTION
THE SOLUTION
THE SOLUTION
RDM employees & new instructors need a platform to track required tasks, submit paperwork, & access downloaded files to streamline the on-boarding process & to guide a structured class.
RDM employees & new instructors need a platform to track required tasks, submit paperwork, & access downloaded files to streamline the on-boarding process & to guide a structured class.
RDM employees & new instructors need a platform to track required tasks, submit paperwork, & access downloaded files to streamline the on-boarding process & to guide a structured class.
DESIGN
DESIGN
DESIGN
Running a Design Studio to Quickly Sketch Interface Concepts
Running a Design Studio to Quickly Sketch Interface Concepts
Running a Design Studio to Quickly Sketch Interface Concepts
The team worked together to ideate different versions for each screen.
The team worked together to ideate different versions for each screen.
Transforming Sketches into Digital Wireframes
Transforming Sketches into Digital Wireframes
Transforming Sketches into Digital Wireframes
Creating a lo-fi prototype from simple wireframes guided the initial round of usability testing.
Creating a lo-fi prototype from simple wireframes guided the initial round of usability testing.
Improving and iterating designs to mid-fi after receiving feedback from stakeholders and instructors.
Improving and iterating designs to mid-fi after receiving feedback from stakeholders and instructors.
FINAL PROTOTYPE
FINAL PROTOTYPE
FINAL PROTOTYPE
Creating a Comprehensive Dashboard
Creating a Comprehensive Dashboard
Creating a Comprehensive Dashboard
A detailed dashboard provides instructors with the resources and tools they need to complete on-boarding and access class content.
A resources content library for quick access during instruction
A resources content library for quick access during instruction
A resources content library for quick access during instruction
A channels tab to navigate between teams
A channels tab to navigate between teams
A channels tab to navigate between teams
A "required training" alert prompting the user to get started
A "required training" alert prompting the user to get started
A "required training" alert prompting the user to get started
Downloading Content for Off-Line Access
Downloading Content for Off-Line Access
Downloading Content for Off-Line Access
Users can now download documents and content under their profile for access when they don't have wi-fi.
Users can now download documents and content under their profile for access when they don't have wi-fi.
Keeping Users Informed During On-Boarding Training
Keeping Users Informed During On-Boarding Training
Keeping Users Informed During On-Boarding Training
Visual feedback was incorporated throughout each page to indicate when a task has been completed. Below is the "training video" page showing the user interface before and after watching the training video.
Visual feedback was incorporated throughout each page to indicate when a task has been completed. Below is the "training video" page showing the user interface before and after watching the training video.
An overview of the training, with the option to download content
An overview of the training, with the option to download content
An overview of the training, with the option to download content
A progress bar informs next steps
A progress bar informs next steps
A progress bar informs next steps
Colors & icons provide visual feedback
Colors & icons provide visual feedback
Colors & icons provide visual feedback
Interactive buttons & components alert when to move to the next step
Interactive buttons & components alert when to move to the next step
Interactive buttons & components alert when to move to the next step
Interactive buttons & components alert when to move to the next step
Closed Captioning for Non-native English Speakers
Closed Captioning for Non-native English Speakers
Closed Captioning for Non-native English Speakers
Understanding RDM has instructors all over the world, it's important to make content accessible for everyone. The closed captioning feature for videos currently only displays English, but in theory would include dialects of different regions that RDM is based in internationally.
Understanding RDM has instructors all over the world, it's important to make content accessible for everyone. The closed captioning feature for videos currently only displays English, but in theory would include dialects of different regions that RDM is based in internationally.
REFLECTION
REFLECTION
REFLECTION
Balancing Business & User Needs
Balancing Business & User Needs
Balancing Business & User Needs
Working closely with RDM stakeholders gave the team an opportunity to understand both business and user goals, ultimately helping deliver a successful project. Team collaboration and user research were the driving forces behind this project.
Given RDM's international presence, the most challenging part was ensuring we designed for a diverse user group. From that, it was also the most engaging part of the project as well. What I enjoyed most was speaking one-on-one with dance instructors from Kenya and Zimbabwe, getting insight into their day-to-and goals when it comes to dance instructions, to ensure the design of the app tailors to their needs.
Working closely with RDM stakeholders gave the team an opportunity to understand both business and user goals, ultimately helping deliver a successful project. Team collaboration and user research were the driving forces behind this project.
Given RDM's international presence, the most challenging part was ensuring we designed for a diverse user group. From that, it was also the most engaging part of the project as well. What I enjoyed most was speaking one-on-one with dance instructors from Kenya and Zimbabwe, getting insight into their day-to-and goals when it comes to dance instructions, to ensure the design of the app tailors to their needs.
